frequently asked questions

We provide services in Dallas, North Dallas , DFW Metropolitan Area, Suburbs of Dallas and other surrounding cities. 

 It is never too early to book. The sooner you secure your  date and design the better.

 Inquires received within 7 days or less are based on our availability. Rush fees are also applied to all unpaid bookings within the same week. If feasible, please secure your installation  at least two weeks prior. This will assure proper preparations for your event.

• Installation / setup fees are based on the design size, decorations and hours allocated during setup  Fees usually start at $50.00+ depending on the install demand.  
• Delivery fees usually starts at $85.00+ depending on mileage and transportation accommodations. Pickup fees are added to each installation that requires rental items or backdrops. Additional fees are applicable for rental items and backdrops requested for multiple days.  
• Rush Fee* if applicable* Inquires received within 7 days or less of the event date will be charged a rush fee. Fees usually start at $50.00 - $100.00
• Strike or breakdown fee. Are applied to all rented backdrops. If you would like to remove the balloon decorations yourself, Please advise during quote to avoid the additional fee. Strike or breakdown fees starting at $40.00+

• With paid deposits, We understand that unexpected events may occur, we can certainty accommodate reschedules for up to 12 months from the original event date, subject to Twist and Pop Creations availability. No refunds will be given.

•  In the event that a balloon installation is cancelled for any reason the non-refundable deposit of 50% of the cost, or if paid in full is forfeited . We can reschedule for up to 12 months from the original event date to accommodate.

• With date changes, please allow appropriate time and scheduling. Any request for a date change must be made in writing or emailed at least 14 days in advance of the original event date.

All outdoor performances must be conducted in a safe manner and there should be an indoor rain contingency plan. In the event of cancellation without such a contingency, the payment can be applied to another day/event within 12 calendar months from the original date of event,